Frequently Asked Question

What is your return policy?

All items are non-returnable, non-refundable, no exchanges, all sales are final! 

How do I cancel my order?

Once placing the order, you are committing to your purchase and will not be refunded. No exceptions. 

My package has been lost . What should I do?

Please make sure to submit the correct address. We are not responsible for packages that are lost. Once your package leaves our premises we are not responsible for them as USPS is a shipping service that you agree to allow us to send for you. Once we send the liability is between you and USPS; however, we will do our best to help you find your package since each order comes with a tracking number. In the case where the tracking says delivered but you haven't received your package, you can visit your local post office or contact USPS to file a claim.

Do you ship worldwide ?

Yes, worldwide shipping is available. 

What happens if I enter the wrong Address? 

We ask that you double check shipping addresses before placing an order to avoid any additional costs. Contact our customer service via email at info.goldenparadise@gmail.com to change shipping address. We will not be responsible for packages been shipped at incorrect addresses. Shipment will not be refundable. 

How long will it take to receive my order?

Domestic orders are processed within 3-5 business days (Monday thru Saturday). We are closed on Sundays and holidays.  

Any other questions please feel free to email us at info.goldenparadise@gmail.com 

Thank you for all the support! 


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